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Magento Technical Support

$12.00 / Hour
Available
SKU
magento-technical-support

The above price is our hourly rate for solving Magento related technical issues. We believe our rate is extremely competitive and affordable.

Everyone, including our FrontLine eStore user, is welcome to use this service.

If your current design/development company cannot get the job done, or your project is about to reach the deadline, we are very willing to help.

For those who want more concentration on their development, we also offer a dedicated developer option.

What We Can Do?

Magento Technical Support

Everyone can use this service. Paid hours won't expire.

Supported Software and Platform

  • Magento Open Source
  • Magento Enterprise Edition
  • Adobe Commerce Cloud

We Can Do:

  • Solve all Magento technical issues
  • Bug fix(known and unknown)
  • Install or upgrade extension
  • Apply patches
  • Upgrade to security patched version(e.g., 2.4.7 to 2.4.7-p3)
  • Solve extension conflicts
  • Solve compatibility issue
  • Customize existing extension(e.g., add a feature)
  • Custom development
  • Payment gateway extension development
  • Payment method tweaking/debug
  • Third-party service integration(WebAPI)
  • Data import/export
  • Theme tweaking
  • Web server, Database, ElasticSearch tweaking
  • Varnish, firewall and CDN(Fastly, Cloudflare, etc) setup and debug
  • Performance tweaking
  • Solve SMTP and mailing service related issue
  • Log analysis
  • And more...

Requirements

Server access information(e.g., SSH, Magento Admin account) and appropriate privileges.

Other Options

  • If you need more than 80 hours per month, please do mention it in your Inquiry.
  • Hiring Dedicated Developer is also possible.

FrontLine eStore User

FrontLine eStore already has a "Free 10-hour Technical Support".

You can purchase this service if the "Free 10-hour Technical Support" is not enough.

It is recommended to charge 20 ~ 30 hours to prevent break in support.

Refund

Conditions

  • Unused credit is more than 120 USD.
  • Transaction fees will be subtracted from the refund amount.

Other Services

Difference between "Magento Technical Support" and "Magento Maintenance Service"

"Magento Technical Support" focuses on technical issues, customization and development.
"Magento Maintenance Service" focuses on daily tasks for running an online store, such as data management.

"Magento Technical Support" payment is pay-as-you-go.
"Magento Maintenance Service" has fixed service hours with fixed charge.